M&L target is to specialize in the provision of the highest quality Security Services to the blue chip facility management industry within East Africa and Kenya in particular.

M&L conducts on-site Audits to verify the performance levels of its members and aims to achieve consistently good levels of on-site performance on behalf of its clients throughout the annual Audit programme. Clients are also offered a free monitoring service whereby The KSIA will act as an independent, monitoring M&L service levels on site on a quarterly basis to ensure enhanced on site performance for our clients.

M&L will undertake a full site survey by a qualified manager and the findings passed to the client before the outset of the contract. Once approved, detailed site specific Assignment Instructions will be prepared and passed to the client to authorise which will be reviewed on a monthly basis thereafter.

We believe that a Service Level Agreement (SLA) should be a ‘living’ document, jointly owned by both parties. To this end, we would propose to discuss and agree all aspects of the SLA with the client contact, to ensure a satisfactory agreement is achieved.